FAQ

 

What if I forget my password?
Passwords can be re-set with your Guest Relations Representative.

Back to Top

How do I add additional users to my account?
You can submit a "Request Access" form to add additional users' electronically or contact a Guest Relations Representative.

Back to Top

Are there deadlines for placing a food and beverage order for an event?
At Levy Restaurants, we pride ourselves in using only the freshest ingredients and our 2:00 pm deadline ensures that our Chefs can order and prepare the best food for you and your guests to enjoy! Please reference your event calendar for each deadline.

Back to Top

What if the pre-order deadline has passed? Can I still order food?
Yes, you can still place an order from the day of event menu. Call your Guest Relations Representative to learn more about your menu options.

Back to Top

How do I place an order for an event that is not on the calendar?
To place an order, call or email your Guest Relations Representative.

Back to Top

What steps do I take to let Levy Restaurants know that one of the guests in my suite has a food allergy?
Please be sure to list any and all food allergies for our culinary team in the Chef’s Notes box in the ‘Review Your Order’ section and/or contact your Guest Relations Representative for further questions.

Back to Top

How do I find healthier dining options for my suite?
e-Levy is equipped with a dynamic search tool located directly beneath 'Browse the Menu'. There, you are able to search for all of our light, healthy, vegan and vegetarian favorites.

Back to Top

How do I communicate any special requests or order an item not on the menu?
Should you prefer any food or beverage items that are not included on the e-Levy menu, please contact your Guest Relations Representative and we will do our best to fulfill all your request.

Back to Top

How do I order the Dessert Cart for my suite?
You do not need to order place an order for our Signature Dessert Cart. The Dessert Cart will visit your suite 30-60 minutes after the start of the event to satisfy all your sweet teeth. If you would like to request the dessert cart or a specific time for the cart to stop by you can add this in the Additional Notes box in the 'Review Your Order' section.

Back to Top

Can I get a personalized cake in my suite?
We can provide personalized, decorated layer-cakes for your next celebration- birthdays, anniversaries, graduations, etc. Let us know the details about what type of cake, filling, frosting, decoration and message you would like along with the delivery time in the Additional Notes box in the Review Your Order section. We would appreciate a notice of three business days for this service. Let's Celebrate!

Back to Top

What do I do if I find an error in my Order Confirmation?
Please call or email your Guest Relations Representative and they will correct your order as soon as possible.

Back to Top

What if I need to change my online order?
Once submitted, an order can not be changed via e-Levy. You can though, make a change or add to your existing menu through your Guest Relations Representative or by cancelling the order on e-levy prior to the order deadline and starting a new order.

Back to Top

Can I cancel on order on online? How?
Yes, you can cancel an order on e-Levy as long as it is before the order deadline which is listed on the event calendar. After the deadline, you must contact your Guest Relations Representative. No charges will be assessed if your order is cancelled at least 24 hours in advance of the event.

Back to Top

What forms of payment does Levy Restaurants accept?
We accept all major credit cards.

Back to Top

When does my credit card get charged for my food and beverage order?
All food and beverage orders are charged on the day of the event.

Back to Top

Is my account information secure?
Protecting your order and payment information is one of our top priorities. e-levy.com is secured using SSL certificates which means all your data is encrypted during transmission to our servers.

Back to Top

Can I purchase a Levy Restaurants' gift card or gift certificate?
Absolutely, you can purchase gift cards at LevyRestaurants.com. Levy Restaurants’ gift cards are redeemable at all of our restaurants in Chicago, Orlando and Utah.

Back to Top

Does Levy use environmentally friendly or sustainable products?
We are committed to making a difference and, together with you, proudly use environmentally friendly plates and flatware in the suites.

Back to Top

Can I remove beverages from my suite?
Suite holders are not permitted to take cans, bottles, or glasses outside the suite area. Drinks taken into the suite hallway must be poured into disposable cups. Please note, no drinks may leave the suite level.

Back to Top

How can I stay informed on specials and offerings from Levy Restaurants?
Make sure a guest relation representative has your most up to date contact information to receive our great offers directly to your inbox.

Back to Top

If I have a question, who can I call to talk about my order?
You can either call or email your Guest Relations Representative or fill out the "Contact Us" form on the website.

Back to Top

What is the service charge?
Please note that all food and beverage items are subject to an service charge plus applicable sales tax. This service charge is not a tip or gratuity and is not distributed to service employees. Additional payment for tips or gratuity for service, if any, is voluntary and at your discretion.

Back to Top