Suites Information

THE SCOOP

HOURS OF OPERATION
Levy Restaurants Guest Relations Representatives are available from 9:00 a.m. to 5:00 p.m., Monday through Friday, to assist you in your food and beverage selections. To reach a representative, dial: 877-855-6512 , e-mail: SuiteEats@LevyRestaurants.com or send a fax to: 866-760-1054.

FOOD AND BEVERAGE ORDERING

In ensuring the highest level of presentation, service and quality, we ask that all food and beverage selections (including special liquor requests) be placed by 2:00 p.m., two business days prior to each event. Please place all Saturday, Sunday and Monday event orders by 2:00 p.m. on Thursday. Also, please place Tuesday event orders by Friday 2:00 p.m..

Orders can also be received via fax at 866-760-1054 or e-mail at SuiteEats@LevyRestaurants.com. Orders can be arranged with the assistance of a Guest Relations Representative at 877-855-6512 during normal business hours. If for any reason the event is cancelled (e.g. weather, performer cancellation) and the venue does NOT open you will not be charged for your food and beverage. However, if the gates to the venue open for ANY amount of time and the event is cancelled for any reason you will be charged fully for your food and beverage purchase. You will not be charged for any items that are cancelled through our Guest Relations Representatives, as long as the cancellation is called in by 4:00 p.m. the previous BUSINESS day.

A built-in bar and refrigerator provide the foundation for your in-suite beverage service. Consult with a Guest Relations Representative to sign up for our Beverage Restocking program to stock your bar with a selection of recognized, quality brand name products, including liquors, beer, wine and soft drinks, or simply refer to our beverage menu for recommendations. Should you prefer any beverage items that are not included in our menu, please let us know and we will do our best to fulfill your request.

Additional beverages may be purchased during the event through your suite attendant or by using the in-suite courtesy phone.

To maintain compliance with the rules and regulations set forth by local laws, we ask that you adhere to the following:

1. Alcoholic beverages cannot be brought into or taken out of the venue.
2. It is the responsibility of the suite holder or their representative to monitor and control alcohol consumption within the suite.
3. Minors (those under the age of 21), by law, are not permitted to consume alcoholic beverages.
4. It is unlawful to serve alcoholic beverages to an intoxicated person.
5. Suite holders are not permitted to take cans, bottles or glasses outside the suite area. Drinks taken into the suite hallway must be poured into disposable cups. Please note, however, that no drinks may leave the suite level.
6. During some events, alcohol consumption may be restricted.

FOOD AND BEVERAGE DELIVERY
Your food and beverage selections will be delivered to your suite prior to your arrival at each event, unless alternative arrangements have been made. Due to space restrictions, some items may be delivered closer to event time to ensure the highest quality.

SPECIALIZED ITEMS
Levy Restaurants will endeavor to fulfill special menu requests, including kosher and vegetarian meals, whenever possible. We appreciate three working days’ notice for this service. In addition to our food and beverage selections, our Guest Relations Team can assist you with many other arrangements. It’s really one-stop shopping—balloons, floral arrangements, special occasion cakes—all designed to create a unique event for you and your guests.

SMALLWARES AND SUPPLIES
Suites will be supplied with all of the necessary accoutrements: knives, forks, spoons, plates, dinner napkins, glasses, corkscrew and salt and pepper shakers. We recommend that supplies be kept in the same location to facilitate replenishment. Liquor cabinets and refrigerators will be open unless we are advised otherwise.

SECURITY
Please be sure to remove all personal property, or make use of the secured storage cabinet provided in each suite, when leaving the premises. Levy Restaurants cannot be responsible for any lost or misplaced property left unattended in the suite.

PAYMENT PROCEDURE
Levy Restaurants accepts all major credit cards as payment for all orders related to your event. For customers who have billing privileges, Levy Restaurants will bill the suite holders twice per month. The suite holder will receive an itemized invoice outlining all charges in detail. There is no pre-payment necessary provided suite holders comply with the 15-day net agreement, which is explained on each invoice. Because Levy Restaurants exclusively furnishes all food and beverage products, guests are prohibited from bringing personal food or beverages without proper authorization. Any such items will be charged to the suite holder at our normal retail price.

BE A TEAM PLAYER - DRINK RESPONSIBLY
Levy Restaurants is dedicated to providing quality events which promote enjoyment and safety for everyone. This is best achieved when moderation is practiced. Therefore, we ask that you refrain from drinking and driving. Thank you for your efforts to make every event safe and exciting for everyone.